1. You will receive a confirmation
email and phone call from petkey containing the information necessary to access your pet's account online. Please login and
update your puppy's name and photo. Here you will also have unlimited access to the behavior video library.
A Welcome Home Puppy Kit will arrive to your house explaining your pet's petkey services and will include a training DVD and
Your Lifetime Recovery Certificate. You can use this kit to keep all of your pet's important information secure and organized.
3. You are welcome to contact a DOGstar behaviorist for additional support as often as you would like by calling
toll free 1-866-9petkey.
4. Should your pet ever go missing, you can report your pet missing via your secure online
account or you can contact the petkey emergency support team 24/7 at 866-9petkey. They will collect the details on where your
pet was last seen and an alert will be issued to pet professionals in the surrounding area. Your pet's microchip will also
be flagged as missing.